Frequently Asked Questions
Everything you need to know about your Planet of the Vapes® experience.
How long does shipping take and is it discreet?
Most orders are processed within 24 hours. Domestic shipping typically takes 3-5 business days. All packages are shipped in plain, unmarked boxes with a generic return address to ensure your privacy.
What is the 14-Day Satisfaction Guarantee?
We want you to love your device. If you are not satisfied with your vaporizer, you can return it within 14 days of delivery for a store credit, even if it has been used.
Are the vaporizers you sell authentic?
Absolutely. Planet of the Vapes® is an authorized retailer for every brand we carry. All products are 100% authentic and come with full manufacturer warranties.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover. For security reasons, the billing address must match the address on file with your bank.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Please note that international customers are responsible for any customs fees, duties, or taxes imposed by their local government.
How do I know which vaporizer is right for me?
We offer detailed guides and a 'Vape Finder' tool on our website. Additionally, our expert customer support team is available via email to provide personalized recommendations based on your preferences.